I went to eat at a Subway here in Blacksburg last night. They now have an interactive screen with a credit card swipe, so if the line is long you can use the touchscreen to order your subs, the first screen is a menu with all the food that they have and then you work your way down the options systematically.
On the one hand I was intrigued by the technology and the application of the technology. Ont he other hand, the concept was a little abhorent, just from a service point of view. How is it that the economy is is a headlong rush towards service and yet, less and less service is being given to the customer. Very strange.
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